Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)

The Cross-Generational Analysis For Consumer’s Expectations on One-Stop Shopping Center:

A Case Study of Bulak Fish Center

Authors
Febrina Hambalah, Selviana Puspita Sari, Lailatul Qomaria
Corresponding Author
Febrina Hambalah
Available Online 17 November 2020.
DOI
https://doi.org/10.2991/aebmr.k.201116.056How to use a DOI?
Keywords
cross-generational analysis, consumer expectations, one-stop shopping center
Abstract

Bulak Fish Center or Sentra Ikan Bulak (SIB) is the shopping center specialized in seafood products from Kenjeran Beach, Surabaya. This two-story building is a facility provided by the Government of Surabaya City to accommodate small vendors who previously held merchandises along the road Kenjeran. Established since 2012, Bulak Fish Center is expected to become one of the maritime icons in the city of Surabaya. Unfortunately, until now it has not been able to attract visitors as it aspired. The research on cross-generational consumer expectation of Bulak Fish Center is expected to answer the question of what exactly are the customers’ expectations from Bulak Fish Center. Thus, later can be used as a further strategy material to increase visitors / consumers of SIB. The methodology used in this research is by qualitative method, that is through in-depth interviews. Respondents from this research are visitors / consumers of Sentra Ikan Bulak which can be represented by the four generations; Generation Baby Boomers, Generation X, Generation Y, and Generation Z. Generation Baby Boomers was represented by 2 persons, Generation X was represented by 2 persons, Generation Y was represented by 4 persons, and Generation Z was represented by 4 persons. The result shown that consumers at Bulak Fish Center are expecting improvements in 7 factors; Freshness, Safety, Price, Accessibility, Service, Bargain, and Assortment.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
17 November 2020
ISBN
978-94-6239-275-5
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.201116.056How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Febrina Hambalah
AU  - Selviana Puspita Sari
AU  - Lailatul Qomaria
PY  - 2020
DA  - 2020/11/17
TI  - The Cross-Generational Analysis For Consumer’s Expectations on One-Stop Shopping Center:
BT  - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
PB  - Atlantis Press
SP  - 290
EP  - 297
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201116.056
DO  - https://doi.org/10.2991/aebmr.k.201116.056
ID  - Hambalah2020
ER  -