Sustainability of Religious-Based Bank: Customer-Centric and Islamic Bank Governance

Ulfi Kartika Oktaviana; Titis Miranti

doi:10.2991/978-2-38476-002-2_63

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Sustainability of Religious-Based Bank: Customer-Centric and Islamic Bank Governance

Authors

Ulfi Kartika Oktaviana¹, Titis Miranti¹^{, *}

¹Faculty of Economics, UIN Maulana Malik Ibrahim Malang, Malang, Indonesia

^*Corresponding author. Email: titis@uin-malang.ac.id

Corresponding Author

Titis Miranti

Available Online 14 March 2023.

DOI: 10.2991/978-2-38476-002-2_63 How to use a DOI?
Keywords: Corporate Governance; Customer Centric; CSR; Islamic Bank; Sustainability Performance
Abstract: The study tests the correlation of governance on the sustainability performance of Islamic banks. And is there a correlation of customer-centric Corporate Social Responsibility (CSR) strategy with Islamic identity on the sustainability performance of Islamic banks in terms of economy, environment, and social? This study used cross-section data from 10 Islamic commercial banks in Indonesia for 2020. Based on the correlation test, there was no significant positive relationship between sustainability performance and customer-centric CSR within the scope of Islamic ethics, and there was no significant correlation between sustainability performance and corporate governance. Customer-centric CSR in Islamic ethics also has no significant correlation with sustainability performance; several other factors that affect customer-centric CSR strategy in the scope of Islamic ethics have not been discussed in the research.
Copyright: © 2023 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 14 March 2023
ISBN: 10.2991/978-2-38476-002-2_63
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-002-2_63 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Ulfi Kartika Oktaviana
AU  - Titis Miranti
PY  - 2023
DA  - 2023/03/14
TI  - Sustainability of Religious-Based Bank: Customer-Centric and Islamic Bank Governance
BT  - Proceedings of the 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022)
PB  - Atlantis Press
SP  - 674
EP  - 684
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-002-2_63
DO  - 10.2991/978-2-38476-002-2_63
ID  - Oktaviana2023
ER  -

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