Proceedings of the 6th Aceh International Symposium on Civil Engineering (AISCE 2025)

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Smart Water Management for Optimizing Clean Water Services: Evidence from Perumdam Tirta Daroy Banda Aceh, Indonesia

Authors
Hendra Alhas1, Azmeri Azmeri1, Ziana Ziana1, *
1Department of Civil Engineering, Syiah Kuala University, Banda Aceh, Indonesia
*Corresponding author. Email: ziana@usk.ac.id
Corresponding Author
Ziana Ziana
Available Online 26 December 2025.
DOI
10.2991/978-94-6463-952-0_25How to use a DOI?
Keywords
Optimization; smart water management; IoT; Perumdam; Tirta Daroy
Abstract

The need for reliable and efficient clean water services in Banda Aceh City has prompted the implementation of Smart Water Management at the Regional Water Company (Perumdam) Tirta Daroy. However, the implementation of this concept still faces a number of challenges, including resistance to change, budget constraints, limited human resource capacity, and the need to integrate new technology with existing conventional systems. These conditions have resulted in water supply services not operating at their full potential, both in terms of distribution efficiency and customer satisfaction. This study aims to formulate an optimal strategy for clean water supply services based on Smart Water Management at Perumdam Tirta Daroy in Banda Aceh City. The study employs a quantitative method using a questionnaire. Questionnaire data was collected from 32 staff members of Perumdam Tirta Daroy. Data analysis was conducted using the Strengths, Weaknesses, Opportunities, and Threats (SWOT) framework. The results of the study indicate that the optimal strategy for clean water service optimisation based on smart water management at Perumdam Tirta Daroy is the Strengths and Opportunities (SO) strategy, which involves leveraging strengths to more effectively capitalise on opportunities.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 6th Aceh International Symposium on Civil Engineering (AISCE 2025)
Series
Advances in Engineering Research
Publication Date
26 December 2025
ISBN
978-94-6463-952-0
ISSN
2352-5401
DOI
10.2991/978-94-6463-952-0_25How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Hendra Alhas
AU  - Azmeri Azmeri
AU  - Ziana Ziana
PY  - 2025
DA  - 2025/12/26
TI  - Smart Water Management for Optimizing Clean Water Services: Evidence from Perumdam Tirta Daroy Banda Aceh, Indonesia
BT  - Proceedings of the 6th Aceh International Symposium on Civil Engineering (AISCE 2025)
PB  - Atlantis Press
SP  - 306
EP  - 318
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-952-0_25
DO  - 10.2991/978-94-6463-952-0_25
ID  - Alhas2025
ER  -