Fuzzy Comprehensive Evaluation of Aged Community Home-Care Service Quality Based on AHP

DOI

10.2991/amahs-16.2016.24How to use a DOI?

Keywords

aged care service, service quality, AHP, fuzzy comprehensive evaluation

Abstract

Aged care is becoming serious social problem in our world, aged community home-care is an important part and informatics is an inevitable trend in the future. How to evaluate the quality of community home-care services for elderly objectively and impartially is of vital importance to the construction of the community home-care system.Using the models developed from AHP and fuzzy comprehensive evaluation, a quantitative evaluation index system for aged community home-care services is constructed in this paper from five aspects of living care, medical and nursing care, safety and security guarantee, spiritual consolation and social participation. According to the model, the service quality in 20 communities in Nanchang was evaluated. The results show that the average level of service quality is between "general" and "good". This shows that the construction of community home aged care in Nanchang has achieved remarkable achievement, but there is still an urgent need for a further escalation and improvement.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiaoqin Li
AU  - Jing Wang
PY  - 2016/12
DA  - 2016/12
TI  - Fuzzy Comprehensive Evaluation of Aged Community Home-Care Service Quality Based on AHP
BT  - Proceedings of the 2016 International Conference on Advances in Management, Arts and Humanities Science
PB  - Atlantis Press
SP  - 109
EP  - 113
SN  - 2352-5398
UR  - https://doi.org/10.2991/amahs-16.2016.24
DO  - 10.2991/amahs-16.2016.24
ID  - Li2016/12
ER  -