Construction of Service Experience Management Framework under the Background of the Internet
- 10.2991/amahs-16.2016.31How to use a DOI?
- Internet technology ,Service experience, Management framework
With the development of science and technology , the Internet commerce develop rapidly, consumers pay more attention to the personality and the emotional demands in the process of consumption , enterprise service management objectives will be upgraded to a 'satisfactory service' and 'unforgettable experience' . In this paper, I first define the concept of experience and service experience; secondly, I illustrate the significance of improving the service experience . Finally, I try to build a framework of service experience management under the background of Internet.
- © 2016, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Qian Hao AU - Guihuan Ren PY - 2016/12 DA - 2016/12 TI - Construction of Service Experience Management Framework under the Background of the Internet BT - Proceedings of the 2016 International Conference on Advances in Management, Arts and Humanities Science PB - Atlantis Press SP - 152 EP - 155 SN - 2352-5398 UR - https://doi.org/10.2991/amahs-16.2016.31 DO - 10.2991/amahs-16.2016.31 ID - Hao2016/12 ER -