Analysis of Implementation of Robotic Process Automation: A Case Study in PT X
- DOI
- 10.2991/aebmr.k.210727.011How to use a DOI?
- Keywords
- Robotic Process Automation, Cost-Benefit Analysis, Qualitative and Quantitative Approaches
- Abstract
PT X as one of the largest manufacturing companies in Indonesia, has a large workforce and assets, complex business processes and has an important portion in the market share in the industry. PT X has decided to implement Robotic Process Automation (RPA) initiative which is expected to make operational processes leaner and more efficient. But after it was implemented, was it true that RPA had a positive effect on PT X? This paper discusses the implementation of RPA at PT X, the effects and cost-benefit analysis of RPA implementation in the company. The analysis was conducted by focusing on the implementation of the RPA in the vendor payment process at PT X by using cost-benefit analysis based on qualitative and quantitative approaches. A qualitative approach was carried out using the interview method with key stakeholders from the implementation of the RPA coming from internal and external PT X. The quantitative approach is carried out using business process analysis and financial accounting methods. This study produces conclusions on the positive effects of the implementation of the RPA that can be seen from decrease of lead time vendor payment process up to 97.8% and decrease of Employee cost up to 55%.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Ricky Arnaz AU - Muslim Efendi Harahap PY - 2021 DA - 2021/07/28 TI - Analysis of Implementation of Robotic Process Automation: A Case Study in PT X BT - Proceedings of the Business Innovation and Engineering Conference 2020 (BIEC 2020) PB - Atlantis Press SP - 61 EP - 64 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210727.011 DO - 10.2991/aebmr.k.210727.011 ID - Arnaz2021 ER -