Proceedings of Botho University International Research Conference (BUIRC 2025)

<Previous Article In Volume
Next Article In Volume>

The Determinants of University Service Quality: A Panacea for Long-Term Success for HEI

Authors
Wilbert Kudakwashe Chidaushe1, *, Mini Sebastian1, Stegi Shine1, Precious Precious Onneile Alade1, Martin Tatenda Dzimbanhete1, Alice Monyi1
1Department of Finance and Accounting, Botho University, Gaborone, Botswana
*Corresponding author. Email: wilbert.chidaushe@bothouniversity.ac.bw
Corresponding Author
Wilbert Kudakwashe Chidaushe
Available Online 12 December 2025.
DOI
10.2991/978-94-6463-906-3_10How to use a DOI?
Keywords
Botswana; Analysis of moments structures; university service quality; university infrastructure; university values; university performance
Abstract

The research explored the determinants of university service quality in higher education institutions in Botswana. The significance of the study was to avail the key service characteristics that contributed towards quality in higher education institutions in Botswana. The methodology of the study was based on quantitative research involving testing of hypothesis. The sample of the study was based on 972 respondents that were selected using simple random sampling of university staff and students. The study applied analysis of moments in running structural equation modelling to test the hypothesis of the study. The study revealed that university service quality is significantly and positively correlated with university values, university infrastructure and university performance (p < 0.05). An insignificant association between university service quality and green and sustainability performance (p = 0.634) was reported. The following null hypotheses were rejected, university service quality is not profound and favorably correlated with university values, university performance and university infrastructure.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of Botho University International Research Conference (BUIRC 2025)
Series
Atlantis Highlights in Sustainable Development
Publication Date
12 December 2025
ISBN
978-94-6463-906-3
ISSN
3005-155X
DOI
10.2991/978-94-6463-906-3_10How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Wilbert Kudakwashe Chidaushe
AU  - Mini Sebastian
AU  - Stegi Shine
AU  - Precious Precious Onneile Alade
AU  - Martin Tatenda Dzimbanhete
AU  - Alice Monyi
PY  - 2025
DA  - 2025/12/12
TI  - The Determinants of University Service Quality: A Panacea for Long-Term Success for HEI
BT  - Proceedings of Botho University International Research Conference (BUIRC 2025)
PB  - Atlantis Press
SP  - 167
EP  - 190
SN  - 3005-155X
UR  - https://doi.org/10.2991/978-94-6463-906-3_10
DO  - 10.2991/978-94-6463-906-3_10
ID  - Chidaushe2025
ER  -