Citizens and E-services: On-line Interaction with the Authorities in Russia
Anna Treakhtenberg, Elena Dyakova
Available Online February 2019.
- https://doi.org/10.2991/csis-18.2019.12How to use a DOI?
- e-government; e-services; citizens; state offer; citizen adoption; arch of action
- The article is based on the results of research conducted in 2015-2017. The main conclusion is that in Russia e-services is becoming more and more successfully integrated into the traditional arch of actions used by citizens in their interaction with authorities. This is a result of the government pursuing its own goal-to achieve a target figure set by the Decree of the President of Russia, No. 601. The requirements of the decree led to the restructuring of the initial definition of an e-service, on the one hand, and a vigorous application of marketing approach to e-services promotion - on the other. However, this success is limited to an urban middle class.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Anna Treakhtenberg AU - Elena Dyakova PY - 2019/02 DA - 2019/02 TI - Citizens and E-services: On-line Interaction with the Authorities in Russia BT - International Conference Communicative Strategies of Information Society (CSIS 2018) PB - Atlantis Press SP - 60 EP - 63 SN - 2352-5398 UR - https://doi.org/10.2991/csis-18.2019.12 DO - https://doi.org/10.2991/csis-18.2019.12 ID - Treakhtenberg2019/02 ER -