Lead Time Quotation under Time-Varying Demand and Capacity
Nguyen Thanh-Ha, Wright Mike
Available Online June 2014.
- 10.2991/csss-14.2014.9How to use a DOI?
- service capacity management; service level agreement; standard lead time; telecommunications strategic review
In this paper, we consider a telecommunication service company with time-varying demand and capacity. The firm applies a uniform lead-time policy, i.e. a lead time which corresponds to the maximum time span a customer has to wait before receiving the required service is uniformly quoted to all customers. The objective is to schedule service jobs such that the shortest possible lead-time can be quoted to customers. We present an easy-to-compute approach to tackle this problem.
- © 2014, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Nguyen Thanh-Ha AU - Wright Mike PY - 2014/06 DA - 2014/06 TI - Lead Time Quotation under Time-Varying Demand and Capacity BT - Proceedings of the 3rd International Conference on Computer Science and Service System PB - Atlantis Press SP - 33 EP - 37 SN - 1951-6851 UR - https://doi.org/10.2991/csss-14.2014.9 DO - 10.2991/csss-14.2014.9 ID - Thanh-Ha2014/06 ER -