Lead Time Quotation under Time-Varying Demand and Capacity

DOI

10.2991/csss-14.2014.9How to use a DOI?

Keywords

service capacity management; service level agreement; standard lead time; telecommunications strategic review

Abstract

In this paper, we consider a telecommunication service company with time-varying demand and capacity. The firm applies a uniform lead-time policy, i.e. a lead time which corresponds to the maximum time span a customer has to wait before receiving the required service is uniformly quoted to all customers. The objective is to schedule service jobs such that the shortest possible lead-time can be quoted to customers. We present an easy-to-compute approach to tackle this problem.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nguyen Thanh-Ha
AU  - Wright Mike
PY  - 2014/06
DA  - 2014/06
TI  - Lead Time Quotation under Time-Varying Demand and Capacity
BT  - Proceedings of the 3rd International Conference on Computer Science and Service System
PB  - Atlantis Press
SP  - 33
EP  - 37
SN  - 1951-6851
UR  - https://doi.org/10.2991/csss-14.2014.9
DO  - 10.2991/csss-14.2014.9
ID  - Thanh-Ha2014/06
ER  -