Service Design Strategy of Public Information Products for Elderly Users

DOI

10.2991/aebmr.k.191225.165How to use a DOI?

Keywords

public information products, service design, universal design, elderly users

Abstract

With the development of urban intelligence, the difficulties the elderly users meet when using public information products attract more attention. While analyzing the characteristics of public information products, the design strategies for elderly users are explored from the perspective of service design, combined with the physiological conditions and cognitive ability of elderly users as well as the universal design principles. Designers should have global awareness, and elderly users and staff users have good use experience. The product follows the principle of universal design, and stakeholders coordinate and cooperate.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qin Wang
PY  - 2020
DA  - 2020/01/07
TI  - Service Design Strategy of Public Information Products for Elderly Users
BT  - Proceedings of the 5th International Conference on Economics, Management, Law and Education (EMLE 2019)
PB  - Atlantis Press
SP  - 865
EP  - 867
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.191225.165
DO  - 10.2991/aebmr.k.191225.165
ID  - Wang2020
ER  -