Proceedings of the 5th Asia-Pacific Conference on Economic Research and Management Innovation (ERMI 2021)

The Effect of Services Quality on Tourist Satisfaction and Tourist Loyalty

Authors
Neffi Sulkaisi, Idris, Felia Siska, Irwan
Corresponding Author
Neffi Sulkaisi
Available Online 19 February 2021.
DOI
https://doi.org/10.2991/aebmr.k.210218.001How to use a DOI?
Keywords
Services, Satisfaction, Loyalty, SEM
Abstract

This study explores the influence of service quality variables, tourist satisfaction and tourist loyalty. This study involved 156 tourists who visited the Aditywarman Museum, then analyzed using the SEM method. The results showed that there is a direct influence between the variable service quality on tourist satisfaction and tourist loyalty and an indirect influence between service quality and tourist loyalty through tourist satisfaction variables.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 5th Asia-Pacific Conference on Economic Research and Management Innovation (ERMI 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
19 February 2021
ISBN
10.2991/aebmr.k.210218.001
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.210218.001How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Neffi Sulkaisi
AU  - Idris
AU  - Felia Siska
AU  - Irwan
PY  - 2021
DA  - 2021/02/19
TI  - The Effect of Services Quality on Tourist Satisfaction and Tourist Loyalty
BT  - Proceedings of the 5th Asia-Pacific Conference on Economic Research and Management Innovation (ERMI 2021)
PB  - Atlantis Press
SP  - 1
EP  - 7
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210218.001
DO  - https://doi.org/10.2991/aebmr.k.210218.001
ID  - Sulkaisi2021
ER  -