Proceedings of the 2016 Global Conference on Business, Management and Entrepreneurship

Analysis Factors Affecting Students' Satisfaction with Academic Services Based on Servqual

Authors
Girang Razati, Sumiyati Sumiyati, Masharyono Masharyono
Corresponding Author
Girang Razati
Available Online August 2016.
DOI
https://doi.org/10.2991/gcbme-16.2016.49How to use a DOI?
Keywords
Customer Satisfaction, Servqual, Collage, and student
Abstract
Colleges are required to continue to improve in the satisfaction of students in the service provided. The purpose of this research to understand factors that which influences student satisfaction seen from servqual. Methods used explanatory survey. The subject in this study was 201 students. Data analysis using analysis factor with the help SPSS. The result showed that the factors that affect customer satisfaction that is tangible, empathy, assurance, responiveness and realiability. College in improving student satisfaction must consider factors tangible, empathy, assurance, and realiability responiveness
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
2016 Global Conference on Business, Management and Entrepreneurship
Part of series
Advances in Economics, Business and Management Research
Publication Date
August 2016
ISBN
978-94-6252-268-8
ISSN
2352-5428
DOI
https://doi.org/10.2991/gcbme-16.2016.49How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Girang Razati
AU  - Sumiyati Sumiyati
AU  - Masharyono Masharyono
PY  - 2016/08
DA  - 2016/08
TI  - Analysis Factors Affecting Students' Satisfaction with Academic Services Based on Servqual
BT  - 2016 Global Conference on Business, Management and Entrepreneurship
PB  - Atlantis Press
SN  - 2352-5428
UR  - https://doi.org/10.2991/gcbme-16.2016.49
DO  - https://doi.org/10.2991/gcbme-16.2016.49
ID  - Razati2016/08
ER  -