Building Quality Digital Patient Experience Based on Innovation in Health Service Facilities in West Java

Julia Famor Pratami; Ratih Hurriyati; Vanessa Gafar; Bambang Widjajanta

doi:10.2991/978-94-6463-234-7_90

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Building Quality Digital Patient Experience Based on Innovation in Health Service Facilities in West Java

Authors

Julia Famor Pratami¹^{, *}, Ratih Hurriyati¹, Vanessa Gafar¹, Bambang Widjajanta¹

¹Doctoral Program of Management Study, Faculty of Economics and Business, Universitas Pendidikan Indonesia, Bandung, Indonesia

^*Corresponding author. Email: juliafamorpratami@upi.edu

Corresponding Author

Julia Famor Pratami

Available Online 29 September 2023.

DOI: 10.2991/978-94-6463-234-7_90 How to use a DOI?
Keywords: Digital Patient Experience; Healthcare; Health Services Quality; Innovation
Abstract: Digitalization has begun to emerge in the healthcare industry as an effort to overcome the issues of health services access. Thus, this study was conducted to investigate the relationship between healthcare quality, innovation, and digital patient experience in dental healthcare facilities in West Java. The data were collected using an online survey involving 214 patients spread throughout West Java, in which the data analysis was carried out using linear regression and path analysis. The findings revealed that innovation and health services quality had a significant role in realizing digital patient experience. In addition, there was an indirect influence between health services quality and the digital patient experience through innovation. This research’s novelty is in the testing and analysis of the relationship between innovation, healthcare quality, and digital patient experience in a conceptual model, which was carried out at healthcare facilities in West Java.
Copyright: © 2024 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
Series: Advances in Economics, Business and Management Research
Publication Date: 29 September 2023
ISBN: 10.2991/978-94-6463-234-7_90
ISSN: 2352-5428
DOI: 10.2991/978-94-6463-234-7_90 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Julia Famor Pratami
AU  - Ratih Hurriyati
AU  - Vanessa Gafar
AU  - Bambang Widjajanta
PY  - 2023
DA  - 2023/09/29
TI  - Building Quality Digital Patient Experience Based on Innovation in Health Service Facilities in West Java
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 870
EP  - 878
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_90
DO  - 10.2991/978-94-6463-234-7_90
ID  - Pratami2023
ER  -

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