Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry
Han-Shen Chen, Tsuifang Hsieh
Available Online October 2013.
- https://doi.org/10.2991/iaw-sc.2013.57How to use a DOI?
- outsourcing; transaction cost theory; tourist hotel
- This study with tourist hotels as focus, applied transaction cost theory to establish a pattern of integrated relationship learning and aims to (a) identify the theoretical relationships between relationship learning, relationship trust, and relationship performance, and (b) verify the degree to which the proposed model fits the data using Structural Equation Modeling techniques. Findings indicate that whereas asset specificity, internal complexity, and relationship learning are positively correlated, environment uncertainty and relationship learning are negatively associated. Moreover, asset specificity and relationship trust were positively related, while behavioral uncertainty and relationship trust were negatively associated. A positive effect of relationship learning on relationship performance, and relationship trust on relationship performance and relationship learning was observed. These findings provide decision-makers in the tourist hotel industry with a guide for maintaining effective relationships with outsourcing vendors and facilitate managerial decision-making, thus promoting organizational performance.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Han-Shen Chen AU - Tsuifang Hsieh PY - 2013/10 DA - 2013/10 TI - Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry BT - International Academic Workshop on Social Science (IAW-SC-13) PB - Atlantis Press SN - 1951-6851 UR - https://doi.org/10.2991/iaw-sc.2013.57 DO - https://doi.org/10.2991/iaw-sc.2013.57 ID - Chen2013/10 ER -