How Does Interactive Social Support in Healthcare Communities Promote Customer Well-Being
Tang Yao, Qi Zhang, Qi Qiu, Qiuying Zheng
Available Online October 2013.
- https://doi.org/10.2991/iaw-sc.2013.236How to use a DOI?
- online; quality of life; social support; healthcare
- This study developed the kinds of social support patients actually obtain on Internet. With data collected from published posts in online health care communities, the authors identify three kinds of support (emotional support, informational support, and companionship) that underlie online social support in health care. Theoretically, the authors constructed a conceptual model of the relationship between online social support and individual’s quality of life. The model illustrated that informational, emotional and companionship support affect patients’ quality of life in descending order of importance. In particular, online social support as a whole should be encouraged and received by users in online health care communities as they tend to be associated with higher patient’s quality of life.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Tang Yao AU - Qi Zhang AU - Qi Qiu AU - Qiuying Zheng PY - 2013/10 DA - 2013/10 TI - How Does Interactive Social Support in Healthcare Communities Promote Customer Well-Being BT - International Academic Workshop on Social Science (IAW-SC-13) PB - Atlantis Press SP - 1022 EP - 1026 SN - 1951-6851 UR - https://doi.org/10.2991/iaw-sc.2013.236 DO - https://doi.org/10.2991/iaw-sc.2013.236 ID - Yao2013/10 ER -