Proceedings of the 2013 International Academic Workshop on Social Science

How Does Interactive Social Support in Healthcare Communities Promote Customer Well-Being

Authors
Tang Yao, Qi Zhang, Qi Qiu, Qiuying Zheng
Corresponding Author
Tang Yao
Available Online October 2013.
DOI
https://doi.org/10.2991/iaw-sc.2013.236How to use a DOI?
Keywords
online; quality of life; social support; healthcare
Abstract
This study developed the kinds of social support patients actually obtain on Internet. With data collected from published posts in online health care communities, the authors identify three kinds of support (emotional support, informational support, and companionship) that underlie online social support in health care. Theoretically, the authors constructed a conceptual model of the relationship between online social support and individual’s quality of life. The model illustrated that informational, emotional and companionship support affect patients’ quality of life in descending order of importance. In particular, online social support as a whole should be encouraged and received by users in online health care communities as they tend to be associated with higher patient’s quality of life.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
International Academic Workshop on Social Science (IAW-SC-13)
Part of series
Advances in Intelligent Systems Research
Publication Date
October 2013
ISBN
978-90-78677-84-0
ISSN
1951-6851
DOI
https://doi.org/10.2991/iaw-sc.2013.236How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Tang Yao
AU  - Qi Zhang
AU  - Qi Qiu
AU  - Qiuying Zheng
PY  - 2013/10
DA  - 2013/10
TI  - How Does Interactive Social Support in Healthcare Communities Promote Customer Well-Being
BT  - International Academic Workshop on Social Science (IAW-SC-13)
PB  - Atlantis Press
SP  - 1022
EP  - 1026
SN  - 1951-6851
UR  - https://doi.org/10.2991/iaw-sc.2013.236
DO  - https://doi.org/10.2991/iaw-sc.2013.236
ID  - Yao2013/10
ER  -