Proceedings of the International Conference on Administrative Science (ICAS 2017)

Does the Government Hear Us? A Picture of Interaction between Netizen and Indonesian Local Government in Twitter

Authors
Anang Dwi Santoso, Nurul Hidayah, Dhia Khalila Rinjani
Corresponding Author
Anang Dwi Santoso
Available Online November 2017.
DOI
https://doi.org/10.2991/icas-17.2017.4How to use a DOI?
Keywords
social media, local government, twitter, dialogic communication, Indonesia
Abstract

Social media is a space that allows society and government to interact and exchange information. Unfortunately, there is little empirical research to prove the benefits. This paper aims to describe the interaction between society and government in twitter. We collected 591 tweets from the community to 51 local government official accounts. The results show that people use twitter to ask certain questions related to public services and share information with local governments. Researchers found that twitter has the potential to be used as a two-way communication medium, but most local governments use it for one-way communication. This paper is useful for practitioners to provide an evaluation of the implementation of two-way communication through social media. Meanwhile, for academics, researchers found the application of the theory of dialogic communication in twitter.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Administrative Science (ICAS 2017)
Series
Advances in Economics, Business and Management Research
Publication Date
November 2017
ISBN
978-94-6252-420-0
ISSN
2352-5428
DOI
https://doi.org/10.2991/icas-17.2017.4How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Anang Dwi Santoso
AU  - Nurul Hidayah
AU  - Dhia Khalila Rinjani
PY  - 2017/11
DA  - 2017/11
TI  - Does the Government Hear Us? A Picture of Interaction between Netizen and Indonesian Local Government in Twitter
BT  - Proceedings of the International Conference on Administrative Science (ICAS 2017)
PB  - Atlantis Press
SP  - 17
EP  - 23
SN  - 2352-5428
UR  - https://doi.org/10.2991/icas-17.2017.4
DO  - https://doi.org/10.2991/icas-17.2017.4
ID  - Santoso2017/11
ER  -