Analysis of Business Information Services Innovation in Bantaeng, South Sulawesi
- 10.2991/icas-17.2017.10How to use a DOI?
- innovation, public service, business license, local government, Indonesia
This article aims to explain how public service innovation forms in business licenses in local government in Indonesia. For this purpose the study was conducted in Bantaeng district, South Sulawesi Province, Indonesia. The research was conducted using qualitative so that data collection techniques include observation, in-depth interview, and focus group discussion. The result of the research shows that service innovation applied in bantaeng district has the purpose of providing satisfactory business permit services for the community through various main policies such as changing employee behavior, delivery of permits to applicant's home, and utilization of information technology. Innovation made it was able to encourage the acceleration of business license services. We can conclude that there is a positive trend of regions in Indonesia in an effort to improve public services more efficiently and effectively in the second decade of democratization in the country.
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Badu Ahmad PY - 2017/11 DA - 2017/11 TI - Analysis of Business Information Services Innovation in Bantaeng, South Sulawesi BT - Proceedings of the International Conference on Administrative Science (ICAS 2017) PB - Atlantis Press SP - 45 EP - 47 SN - 2352-5428 UR - https://doi.org/10.2991/icas-17.2017.10 DO - 10.2991/icas-17.2017.10 ID - Ahmad2017/11 ER -