Proceedings of the International Conference on Administrative Science, Policy and Governance Studies (ICAS-PGS 2017) and the International Conference on Business Administration and Policy (ICBAP 2017)

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Implementation of Information System For Legalisation of Legal Entity At The Directorate General of Administration of The Indonesian Ministry of Law And Human Rights

Authors
Gusthiani Nursyamsi, Fikri Akbarsyah Anza, Roy Valiant Salomo
Corresponding Author
Gusthiani Nursyamsi
Available Online December 2017.
DOI
10.2991/icaspgs-icbap-17.2017.3How to use a DOI?
Keywords
E-Government, Information System, Public Service, COBIT 4.1
Abstract

To attain prime service through the utilisation of technology, the Directorate General of Legal Administration, which acts as a provider of general legal services, consistently seeks to optimise the utilisation of ICT in support of its function. This research examines the concept of public service that utilises information system as its basis and uses indicator based on customer-oriented service standard and sustainability of technology development contained in Best Practice of COBIT 4.1. The research found that the condition of Information System that supports Online Legal Entitlement Service is at maturity level 3, namely "Defined Process", for the whole process of the measurement components. The description illustrates that the service mechanism and procedures have been partially documented. There is an increase in quality experienced by the service user community, but at an organisational level, several implementations are required, such as the preparation of Service SOP document, standardisation of education and training programs, and regular monitoring and evaluation programs.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Administrative Science, Policy and Governance Studies (ICAS-PGS 2017) and the International Conference on Business Administration and Policy (ICBAP 2017)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
December 2017
ISBN
10.2991/icaspgs-icbap-17.2017.3
ISSN
2352-5398
DOI
10.2991/icaspgs-icbap-17.2017.3How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Gusthiani Nursyamsi
AU  - Fikri Akbarsyah Anza
AU  - Roy Valiant Salomo
PY  - 2017/12
DA  - 2017/12
TI  - Implementation of Information System For Legalisation of Legal Entity At The Directorate General of Administration of The Indonesian Ministry of Law And Human Rights
BT  - Proceedings of the International Conference on Administrative Science, Policy and Governance Studies (ICAS-PGS 2017) and the International Conference on Business Administration and Policy (ICBAP 2017)
PB  - Atlantis Press
SP  - 18
EP  - 25
SN  - 2352-5398
UR  - https://doi.org/10.2991/icaspgs-icbap-17.2017.3
DO  - 10.2991/icaspgs-icbap-17.2017.3
ID  - Nursyamsi2017/12
ER  -