Proceedings of the 3d International Conference on Applied Social Science Research

How to Increase the Quality of Requirements Analysis in Information System Development—The View from Emotional Intelligence

Authors
Chun-jie Xiang
Corresponding Author
Chun-jie Xiang
Available Online August 2016.
DOI
10.2991/icassr-15.2016.103How to use a DOI?
Keywords
requirements analysis; emotional intelligence; enterprise characteristics; information system development
Abstract

Accurate requirements are essential to the success of any information system development project. Over the years, numerous studies have investigated factors such as attitude, behavior, and performance that affect the information systems development (ISD) process. Our research focused on how developers’ behavior affected end users and the requirements analysis from the emotional intelligence perspective. Specifically, we examined emotional intelligence factors (the quality of communication, control of conflicts between developers and users, and the developers’ attitude towards the users) and enterprise characteristics (characteristics of developers, the stability of the staff in the development enterprise, and the characteristics of the project). Using data collected from ISD firms in China, we show that emotional intelligence and enterprise characteristics can both have positive effects on requirements analysis.

Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3d International Conference on Applied Social Science Research
Series
Advances in Intelligent Systems Research
Publication Date
August 2016
ISBN
978-94-6252-148-3
ISSN
1951-6851
DOI
10.2991/icassr-15.2016.103How to use a DOI?
Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Chun-jie Xiang
PY  - 2016/08
DA  - 2016/08
TI  - How to Increase the Quality of Requirements Analysis in Information System Development—The View from Emotional Intelligence
BT  - Proceedings of the 3d International Conference on Applied Social Science Research
PB  - Atlantis Press
SP  - 377
EP  - 380
SN  - 1951-6851
UR  - https://doi.org/10.2991/icassr-15.2016.103
DO  - 10.2991/icassr-15.2016.103
ID  - Xiang2016/08
ER  -