Proceedings of the International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2018)

Small Claim Procedure: A New Concept on Consumer’s Dispute Settlement in Indonesia

Authors
Rai Mantili, Anita Afriana, Ema Rahmawati
Corresponding Author
Rai Mantili
Available Online November 2018.
DOI
https://doi.org/10.2991/icblt-18.2018.28How to use a DOI?
Keywords
consumer law; dispute settlement; small claim; procedure law
Abstract
The article aims to analyze the current consumer dispute resolution and identify constraints in its practice. This type of research is normative legal research conducted by utilizing library data and secondary data in the form of legal principles, norm of procedure law, and comparative law. The results show that the practice of consumer dispute settlement through districts has been undertaken in accordance with the prevailing laws, graded procedure and high-cost expenses in maintaining the consumer dispute through the District Court. Finally, this article recommends a new concept of consumer dispute settlement in Indonesia by applying small claim procedure method to create effective and efficient law and provide legal certainty and access to justice.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Rai Mantili
AU  - Anita Afriana
AU  - Ema Rahmawati
PY  - 2018/11
DA  - 2018/11
TI  - Small Claim Procedure: A New Concept on Consumer’s Dispute Settlement in Indonesia
BT  - Proceedings of the International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2018)
PB  - Atlantis Press
SP  - 115
EP  - 119
SN  - 2352-5398
UR  - https://doi.org/10.2991/icblt-18.2018.28
DO  - https://doi.org/10.2991/icblt-18.2018.28
ID  - Mantili2018/11
ER  -