Validity of Peace Deeds in Disputes Between Business Actors and Consumers

DOI

10.2991/978-2-494069-93-0_113How to use a DOI?

Keywords

Validity; Deed of Peace; Dispute; Business Actors; Consumers

Abstract

Disputes between business actors and customers are governed by Consumer Protection Law No. 8 of 1999, which states that parties resolving consumer disputes may use both litigation and non-litigation avenues. The general judiciary handles litigation, whereas the Consumer Dispute Resolution Agency handles non-litigation issues through mediation, conciliation, or arbitration. The research seeks to understand how to resolve disagreements between corporate actors and customers, as well as the legal force of peace acts in such disputes. The research approach is normative legal research, utilizing primary and secondary legal material sources. According to the study findings, dispute resolution between business actors and customers is governed by Consumer Protection Law Number 8 of 1999. Priority arrangements in resolving consumer disputes are through non-litigation channels by seeking peace between the parties with the premise of a win-win solution in order to maintain good relations between corporate players and customers. Business actors should always uphold ethics in the dispute resolution process, particularly in the transparency of related documents, so that consumers do not have to make efforts that will harm the business actors’ image. Furthermore, the legal force of a peace document in conflicts between corporate actors and customers in resolving consumer issues outside of court is legally legitimate. It has the same legal effect as other agreements, namely as a law for its creators under Article 1338 of the Civil Code. However, it would be preferable if the peace treaty took the shape of a legitimate document that was ratified by the court.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Desak Gde Dwi Arini
AU  - Anak Agung Sagung Laksmi Dewi
PY  - 2023
DA  - 2023/01/25
TI  - Validity of Peace Deeds in Disputes Between Business Actors and Consumers
BT  - Proceedings of the 3rd International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2022)
PB  - Atlantis Press
SP  - 967
EP  - 974
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-93-0_113
DO  - 10.2991/978-2-494069-93-0_113
ID  - Arini2023
ER  -