Proceedings of the International Conference on Business and Management Research (ICBMR 2017)

Emotional Labor and Organizational Commitment among Hospital Nurses: The Mediating Role of Job Burnout

Authors
Uliyatun Nikmah, Imbuh Sulistyarini
Corresponding Author
Uliyatun Nikmah
Available Online November 2017.
DOI
10.2991/icbmr-17.2017.39How to use a DOI?
Keywords
emotional labor; job burnout; organizational commitment; structural equation modeling
Abstract

The increasing interaction between employees and consumers is one of the common phenomenon occurred in the development of service sector which involves certain emotional expression. Emotions at work can be related to job burnout and other work outcomes such as employees' organizational commitment. Emotions at work and its outcomes are deemed important in occupation such as hospital nurse as they can affect the quality of service given to the patients. This study aims to analyze the effect of emotional labor toward organizational commitment and the role of job burnout as mediator using Structural Equation Modeling (SEM) method. Research data were collected from 330 hospital nurses using questionnaire. The study result showed that emotional labor has a positive effect toward job burnout, job burnout has a negative effect toward organizational commitment, meanwhile emotional labor has no significant direct effect toward organizational commitment, but was found mediated by job burnout. Future directions can be utilized to improve the hospital nurses' behaviors at work in providing health services.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Business and Management Research (ICBMR 2017)
Series
Advances in Economics, Business and Management Research
Publication Date
November 2017
ISBN
10.2991/icbmr-17.2017.39
ISSN
2352-5428
DOI
10.2991/icbmr-17.2017.39How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Uliyatun Nikmah
AU  - Imbuh Sulistyarini
PY  - 2017/11
DA  - 2017/11
TI  - Emotional Labor and Organizational Commitment among Hospital Nurses: The Mediating Role of Job Burnout
BT  - Proceedings of the International Conference on Business and Management Research (ICBMR 2017)
PB  - Atlantis Press
SP  - 426
EP  - 434
SN  - 2352-5428
UR  - https://doi.org/10.2991/icbmr-17.2017.39
DO  - 10.2991/icbmr-17.2017.39
ID  - Nikmah2017/11
ER  -