Successful Information Technology Adaptation Process to Enable Business Agility

DOI

10.2991/icbmr-17.2017.48How to use a DOI?

Keywords

Business Agility; Change Management; Organizational Adaptation; Enterprise Resources Planning; Management Information Systems.

Abstract

Business agility is reflected on the firms' ability to adjust effectively to the changing environment and maintain consistently good performance over long periods of time. In today's information era, Information Technology (IT) solutions become the main pre-requisite to ensure firm evolution leading to sustainable competitive advantage. However, many IT implementations fall short due to unsuccessful change management and consequently, firms fail to capitalize on the business values to be generated by the IT solutions. Following the people, process, and technology perspectives in evaluating IT implementation, managing people to adapt the new IT solution is the most difficult and tedious process. Choosing one appropriate change management approach among rational-empirical, normative-reeducation, power-coercive and environmental-adaptive approaches is not an easy task. Often a combination of two or three approaches is the most suitable one. Firm agility needs to include the ability to adopt IT solutions effectively to adjust the business in accordance to the business dynamics. This paper explores academic theories and implementation practices to analyze how agile firms adapt the Enterprise Resources Planning (ERP) solution effectively. The authors argue that ERP, because of its end-to- end business process coverage characteristic, is the core component of adaptability: its adaptation process is key to effectiveness. The inner-workings of a firm determines how implementation projects can be executed and an adaptive change management must be employed to ensure effectiveness. Ultimately, this study aims at building appropriate ERP adaptation process to improve business agility.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Siti Yasmina Zubaedah
AU  - Benny Ranti
AU  - Jos Luhukay
PY  - 2017/11
DA  - 2017/11
TI  - Successful Information Technology Adaptation Process to Enable Business Agility
BT  - Proceedings of the International Conference on Business and Management Research (ICBMR 2017)
PB  - Atlantis Press
SP  - 524
EP  - 536
SN  - 2352-5428
UR  - https://doi.org/10.2991/icbmr-17.2017.48
DO  - 10.2991/icbmr-17.2017.48
ID  - Zubaedah2017/11
ER  -