Implementation of Service Culture for Hospitality Industry
- 10.2991/icebef-18.2019.108How to use a DOI?
- service culture; human capital; performance; hotel
The research was conducted with the aim of analyzing the cultural factors of service and its implementation in the level of human capital performance in the hotel. Service culture is very important for service companies, the implementation has an impact on improving work efficiency and quality, satisfaction and employee performance. The research method was carried out in the form of qualitative descriptive research. The object of research or social situation consists of three elements, namely: place, actors and activities, so the researcher observes in depth the activity namely the service culture, people or human capital performance in the hospitality industry. This research uses purposive sampling and there are findings that accountability, unique, knowledge, giving and meaningful are core values, the principles, the foundation, and everything that makes the company exist.
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Rian Andriani AU - Yuliana Pinaringsih Kristiutami AU - Sopa Martina AU - Lukmanul Hakim PY - 2019/05 DA - 2019/05 TI - Implementation of Service Culture for Hospitality Industry BT - Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018) PB - Atlantis Press SP - 507 EP - 510 SN - 2352-5428 UR - https://doi.org/10.2991/icebef-18.2019.108 DO - 10.2991/icebef-18.2019.108 ID - Andriani2019/05 ER -