Proceedings of the 1st International Conference on E-Business Intelligence (ICEBI 2010)

A Study on Dynamic Quality Manage-ment Model for E-Commerce

Authors
Jinling Chang, Chuncan Li
Corresponding Author
Jinling Chang
Available Online December 2010.
DOI
10.2991/icebi.2010.70How to use a DOI?
Keywords
Quality Management, ECommerce, Bayesin Network, Dynamic
Abstract

This paper constructed a dynamic and objective model of E-commerce website quality management. The key quality factors, quality characters and sub-characters from the user¡¯s perspective were discussed firstly, they formed the inherent causality relationship. Applying the Bayesian Network, the E-commerce website quality management model was shaped. The presented model can be utilized in two ways. The forward reasoning applied on the Bayesian Network could evaluate the E-commerce website quality. The backward reasoning could be utilized on quality diagnosis, quality improvement. Several examples were illustrated in this paper, and the advantages and disadvantages were discussed in the end.

Copyright
© 2010, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 1st International Conference on E-Business Intelligence (ICEBI 2010)
Series
Advances in Intelligent Systems Research
Publication Date
December 2010
ISBN
10.2991/icebi.2010.70
ISSN
1951-6851
DOI
10.2991/icebi.2010.70How to use a DOI?
Copyright
© 2010, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Jinling Chang
AU  - Chuncan Li
PY  - 2010/12
DA  - 2010/12
TI  - A Study on Dynamic Quality Manage-ment Model for E-Commerce
BT  - Proceedings of the 1st International Conference on E-Business Intelligence (ICEBI 2010)
PB  - Atlantis Press
SP  - 507
EP  - 513
SN  - 1951-6851
UR  - https://doi.org/10.2991/icebi.2010.70
DO  - 10.2991/icebi.2010.70
ID  - Chang2010/12
ER  -