Proceedings of the 11th International Conference on Emerging Challenges: Smart Business and Digital Economy 2023 (ICECH 2023)

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Digital Financial Literacy and Mobile Banking Behavior: Empirical Evidence from an Emerging Market

Authors
Thuy Chung Phan1, Triet Le Minh2, *, Trang Thao Nguyen3, Hien Thu Phan4
1Department of Financial Management, University of Economics Ho Chi Minh City (UEH), Ho Chi Minh City, Vietnam
2Faculty of Economics and Laws, Vinh Long University of Technology Education, Vinh Long, Vietnam
3School of Foreign Languages, University of Economics Ho Chi Minh City (UEH), Ho Chi Minh City, Vietnam
4School of Banking, College of Business, University of Economics Ho Chi Minh City (UEH), Ho Chi Minh City, Vietnam
*Corresponding author. Email: trietlm@vlute.edu.vn
Corresponding Author
Triet Le Minh
Available Online 5 February 2024.
DOI
10.2991/978-94-6463-348-1_15How to use a DOI?
Keywords
financial literacy; digital literacy; digital financial literacy; mobile banking behavior; emerging market
Abstract

Research Purpose: With the rapid development of finance and the increase in the world’s population owning smartphones, digital financial literacy has become essential in many countries, including Vietnam. This study investigates the impact of digital financial literacy on the use of Mobile Banking in Vietnam.

Research Motivation: To deepen our understanding of the complex relationship between digital financial literacy and mobile banking behavior, the UTAUT model is adopted, offering a unique contribution to the literature on digital finance.

Method: Our data, consisting of 800 observations of Vietnamese individuals who have used mobile banking, indicates that a significant portion of the Vietnamese population possesses the necessary technical knowledge to utilize technology.

Finding: Our findings show the significant effect of financial, digital, and digital financial literacy on mobile banking behavior. Further, there is a considerable gap in digital financial literacy between genders and urban and rural areas. The study highlights the lower financial literacy digital and financial knowledge levels in Vietnam.

Implication: The contribution of this research will provide an essential foundation for policies aimed at developing digital financial literacy and digital banking to direct the development toward a digital economy in the future.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 11th International Conference on Emerging Challenges: Smart Business and Digital Economy 2023 (ICECH 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
5 February 2024
ISBN
10.2991/978-94-6463-348-1_15
ISSN
2352-5428
DOI
10.2991/978-94-6463-348-1_15How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Thuy Chung Phan
AU  - Triet Le Minh
AU  - Trang Thao Nguyen
AU  - Hien Thu Phan
PY  - 2024
DA  - 2024/02/05
TI  - Digital Financial Literacy and Mobile Banking Behavior: Empirical Evidence from an Emerging Market
BT  - Proceedings of the 11th International Conference on Emerging Challenges: Smart Business and Digital Economy 2023 (ICECH 2023)
PB  - Atlantis Press
SP  - 164
EP  - 178
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-348-1_15
DO  - 10.2991/978-94-6463-348-1_15
ID  - Phan2024
ER  -