Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education
Authors
I Nyoman Sutapa1, *, Isanti Anna Ismu Edi1, Soeharijadi Soeharijadi1
1Petra Christian University, Indonesia
*Corresponding author. Email: mantapa@petra.ac.id
Corresponding Author
I Nyoman Sutapa
Available Online 28 March 2022.
- DOI
- 10.2991/assehr.k.220303.078How to use a DOI?
- Keywords
- Employee Engagement Index; Structural Equation Model; Academic Support Staff; Higher Education
- Abstract
This study focuses on developing an Employee Engagement Index for academic support staff due to its role as a strategic driver to improve performance. It was measured using 31 indicators developed from three dimensions of engagement, including vigour, dedication, and absorption, tested and applied on education support staff at a higher education institution in Surabaya certified by the Quality Management System ISO 9001:2015. The measurement index produced was capable of functioning as a monitoring and evaluation tool for higher education institutions towards developing and maintaining competitive advantage.
- Copyright
- © 2022 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - I Nyoman Sutapa AU - Isanti Anna Ismu Edi AU - Soeharijadi Soeharijadi PY - 2022 DA - 2022/03/28 TI - Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education BT - Proceedings of the 4th International Conference on Educational Development and Quality Assurance (ICED-QA 2021) PB - Atlantis Press SP - 440 EP - 447 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.220303.078 DO - 10.2991/assehr.k.220303.078 ID - Sutapa2022 ER -