Continuous Usage Intention of Artificial Intelligence (AI)-Enabled Mobile Banking: A Preliminary Study

DOI

10.2991/978-94-6463-036-7_20How to use a DOI?

Keywords

Mobile banking; Continuance intention; Artificial intelligence; Expectation confirmation model

Abstract

As a ground-breaking application of financial technology, mobile banking can provide practical value to users and banks. Artificial intelligence (AI) has been widely studied in research related to mobile banking; however, the way in which the use of AI influences users’ continuance intention with respect to mobile banking has not been established from the perspective of an expectation confirmation model (ECM). To address this research gap, this paper develops a research model by integrating an ECM and two AI characteristic constructs, namely, perceived intelligence and perceived anthropomorphism, to explore users’ continuance intention. The model can provide theoretical advancements for AI-enabled mobile banking research.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yuyin Tang
AU  - Siqi Jiang
AU  - Jung Chieh Lee
PY  - 2022
DA  - 2022/12/31
TI  - Continuous Usage Intention of Artificial Intelligence (AI)-Enabled Mobile Banking: A Preliminary Study
BT  - Proceedings of the 2022 2nd International Conference on Economic Development and Business Culture (ICEDBC 2022)
PB  - Atlantis Press
SP  - 135
EP  - 139
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-036-7_20
DO  - 10.2991/978-94-6463-036-7_20
ID  - Tang2022
ER  -