A Research on Influencing Mechanism of Business Process Outsourcing BPO Service Quality
Ye Wang, Yaqian Zhu
Available Online June 2014.
- https://doi.org/10.2991/icemct-14.2014.123How to use a DOI?
- Service Outsourcing,Business Process Outsourcing BPO ,Service Quality,SEM
- Based on the Chinese background, this paper, from the contractor perspective, carries out the research on influential factors of BPO service quality and then structural equation models are used to analyze the influencing mechanism of BPO service quality.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Ye Wang AU - Yaqian Zhu PY - 2014/06 DA - 2014/06 TI - A Research on Influencing Mechanism of Business Process Outsourcing BPO Service Quality BT - 2014 International Conference on Education, Management and Computing Technology (ICEMCT-14) PB - Atlantis Press SN - 1951-6851 UR - https://doi.org/10.2991/icemct-14.2014.123 DO - https://doi.org/10.2991/icemct-14.2014.123 ID - Wang2014/06 ER -