A Study on the Impact of Emotional Dysregulation on In-role Behavior among Service Company Employees
- DOI
- 10.2991/aebmr.k.220603.021How to use a DOI?
- Keywords
- Emotional dysregulation; in-role behavior; work engagement
- Abstract
The development of society and the improvement of people’s living standards have placed higher demands on services. Emotional dysregulation has a certain impact on employees’ physical and mental well-being, and also affects the quality of service. This study examines the impact of emotion dysregulation on employees’ in-role behavior in service companies through a questionnaire survey, starting from the dimensions of emotion dysregulation. The results of the study show that employees’ work engagement positively affects employees’ in-role behavior in service companies, and that emotional dysregulation does not necessarily negatively affect employees’ in-role behavior. Based on the analysis of the causes, it is suggested that business managers still need to pay attention to employees’ emotions, as emotions can help us understand how annoying and exhilarating events in the workplace affect employees’ performance and satisfaction.
- Copyright
- © 2022 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license.
Cite this article
TY - CONF AU - Jinxiu Yang PY - 2022 DA - 2022/07/01 TI - A Study on the Impact of Emotional Dysregulation on In-role Behavior among Service Company Employees BT - Proceedings of the 2022 2nd International Conference on Enterprise Management and Economic Development (ICEMED 2022) PB - Atlantis Press SP - 119 EP - 122 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.220603.021 DO - 10.2991/aebmr.k.220603.021 ID - Yang2022 ER -