Effective Communication Improvement in Chemotherapy Services in Hospitals Through the Development of the ChemoCarePlan Application Prototype

DOI

10.2991/ahsr.k.201125.003How to use a DOI?

Keywords

Patient Safety, Health Information Technology, Chemotherapy, Effective Communication

Abstract

The flow process of chemotherapy services involves multidisciplinary and multidepartmental processes, so it needs to be well designed to prevent patient safety incidents that can cause injury to patients. Based on the aggregate root cause analysis conducted by the Quality and Patient Safety Committee, it was found that the dominant contributing factor which influenced the occurrence of incidents related to chemotherapy services was the ineffective hand-off communication method. The new communication flow is poured into a workflow diagram which is then developed into a mobile application prototype called “ChemoCarePlan”. The purpose of this study was to measure the impact of implementing the application in terms of user experience (UX) and the accuracy of critical information exchange related to chemotherapy services during the application trial period. The method used is a qualitative approach (interviews and direct observation) during the application trial period and quantitative approach through filling out a questionnaire by users after the application trial period ends. The data collected was then analyzed using the content analysis method. It was found that the use of the “ChemoCarePlan” application had a positive impact on the user experience in scheduling chemotherapy patients, making it easier for staff to ensure that information related to chemotherapy protocols was always up to date, reducing the risk of patient misidentification in preparation and chemotherapy drugs. We recommend that the application implementation to be continued to the next stage where it involves a wider range of users while still undergoing periodic evaluations by the Quality and Patient Safety Committee and related unit leaders.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Putri Yuliani
AU  - Wahyu Sulistiadi
PY  - 2020
DA  - 2020/11/25
TI  - Effective Communication Improvement in Chemotherapy Services in Hospitals Through the Development of the ChemoCarePlan Application Prototype
BT  - Proceedings of the International Conference of Health Development. Covid-19 and the Role of Healthcare Workers in the Industrial Era (ICHD 2020)
PB  - Atlantis Press
SP  - 16
EP  - 23
SN  - 2468-5739
UR  - https://doi.org/10.2991/ahsr.k.201125.003
DO  - 10.2991/ahsr.k.201125.003
ID  - Yuliani2020
ER  -