Structural Equation Model Analysis of Urban Public Service Satisfaction

DOI

10.2991/ichssd-17.2018.13How to use a DOI?

Keywords

Urban public service, Public satisfaction, Structural Equation Modeling.

Abstract

In order to improve the efficiency of urban public services and scientifically evaluate the status of urban public service satisfaction we use Structural Equation Modeling and American Customer Satisfaction Index (ASCI) to analyze urban public service satisfaction. According to the characteristics of the urban public services, structural model and observational model were established. In this paper, we make an empirical study of public services satisfaction by using the survey data in Changchun city and put forwards the proposals for the public services satisfaction.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Lulu Li
AU  - Xiangdong Cai
PY  - 2017/11
DA  - 2017/11
TI  - Structural Equation Model Analysis of Urban Public Service Satisfaction
BT  - Proceedings of the 2nd International Conference on Humanities Science and Society Development (ICHSSD 2017)
PB  - Atlantis Press
SP  - 66
EP  - 73
SN  - 2352-5398
UR  - https://doi.org/10.2991/ichssd-17.2018.13
DO  - 10.2991/ichssd-17.2018.13
ID  - Li2017/11
ER  -