Usability Testing in Tourism Object Management System

DOI

10.2991/assehr.k.200115.023How to use a DOI?

Keywords

performance measurement, PSSUQ, RTA, usability, usability testing, tourist management system, Mann Whitney U-test, 8 Golden Rule

Abstract

In developing a website, it must go through usability guidelines to ensure a system is easy to use. Usability is an important aspect to assess the quality of the website interface. This research was conducted to analyze the usability level of the Tourist Management System. This study used a usability testing method with a performance measurement technique and Retrospective Think Aloud (RTA) technique and used the Post Study System Usability Questionnaire (PSSUQ). The variables measured in this study were effectiveness, efficiency, and satisfaction. The results of this study indicated that the system in terms of administrator users is effective, efficient and satisfying. Whereas in terms of operator users, this system was not effective yet had been efficient and provided satisfaction to users.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - I Gusti Ngurah Putra Arijaya
AU  - I Made Ardwi Pradnyana
AU  - I Made Agus Wirawan
AU  - I Wayan Suwendra
AU  - I Gede Putra Nugraha
AU  - I Nengah Suparta
PY  - 2020
DA  - 2020/01/20
TI  - Usability Testing in Tourism Object Management System
BT  - Proceedings of the 3rd International Conference on Innovative Research Across Disciplines (ICIRAD 2019)
PB  - Atlantis Press
SP  - 139
EP  - 144
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200115.023
DO  - 10.2991/assehr.k.200115.023
ID  - Arijaya2020
ER  -