Quality of Maternal Health Service in Semarang City

Keywords

Service, public service, quality of service

Abstract

Maternal Mortality Rate (MMR) also become an important indicator of public health degree. MMR describes the number of women who die from a cause of death related to pregnancy disorders or their handling (not including accident or incidental cases) during pregnancy. According to the health center’s report of the maternal death in Semarang City on 2015 there was around 128,5 per 100.000 live birth. Maternal death is increasing compared to previous years, which is 107,95 per 100.000 live birth on 2013, and 122,25 per 100.000 live birth on 2014. Seen from the amount of maternal death, there was also an increasing, it was 33 cases on 2014 and became 35 cases on 2015. The Method uses in this research is descriptive and qualitative method. The result of this research is the quality of maternal health service seen from five dimensions; tangible, reliability, responsiveness, assurance, and empathy that has been done even though there were still shortcomings in the tangible and assurance dimensions. The supporting factoris the citizen’s awareness of the importance of pregnancy health and the implementation of support programs by the health center. The inhibiting factors are the limited of the medical personnel and inadequate medical device.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Aufarul Marom
AU  - Nina Widowati
AU  - Dyah Hariani
PY  - 2019/11
DA  - 2019/11
TI  - Quality of Maternal Health Service in Semarang City
BT  - Proceedings of the 3rd International Conference on Indonesian Social & Political Enquiries (ICISPE 2018)
PB  - Atlantis Press
SP  - 36
EP  - 40
SN  - 2352-5398
UR  - https://www.atlantis-press.com/article/125922563
ID  - Marom2019/11
ER  -