Since Presidential Regulation No.95/2018 regarding Electronic-Based Government known as Sistem Pemerintahan Berbasis Elektronik (SPBE) was enacted, many local governments in Indonesia adopted innovation policies based on digital technology to resonate with the policy. Local governments are striving to...

Smart City has many dimensions in it that need to be fulfilled gradually by every city that pushes itself into the Smart City development concept. One of the important dimensions in Smart City is Smart Branding. The aim of city branding is to attract the attention of tourists, visitors and investors....

This study aims to analyze the performance of public services by the Department of Culture and Tourism of Batam City in enhancing tourism destinations. Batam has significant potential due to its natural beauty, culture, and proximity to Malaysia and Singapore. This research used a qualitative approach...

The study on the quality of electronic services from digital service applications has become an interesting topic for research in line with the development of service digitalization in everyday life. This research was conducted with the aim of determining the extent of the electronic service quality...

This study aims to analyze the strategies implemented by the Surakarta City Government in managing public reviews in order to improve the quality of public services. Active participation of the community in providing feedback becomes an important element in encouraging the improvement and innovation...