Proceedings of the 2nd International Conference on Law and Human Rights 2021 (ICLHR 2021)

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Tele-Counseling Services for Clients

During COVID-19 Pandemic

Authors
Muhammad Ali Equatora1, *, Rachmayanthy Rachmayanthy2, Odi Jarodi3, Shinta Muliati4, Ambo Upe5
1Department of Community Guidance, Politeknik Ilmu Pemasyarakatan, Depok, Indonesia.
2Department of Correctional Technic, Politeknik Ilmu Pemasyarakatan, Depok, Indonesia.
3Department of Correctional Management, Politeknik Ilmu Pemasyarakatan, Depok, Indonesia.
4Probation Officer of Division of Correctional Services, Regional Office of the Ministry of Law and Human Rights of South Sumatra, Palembang, Indonesia.
5Department of Sociology, University of Halu Oleo, Kendari, Indonesia.
* Corresponding author. E-mail: bangtora1973@gmail.com
Corresponding Author
Muhammad Ali Equatora
Available Online 23 November 2021.
DOI
10.2991/assehr.k.211112.023How to use a DOI?
Keywords
Tele-Counseling; Clients; COVID-19
Abstract

Tele-Counseling service for clients during the COVID-19 pandemic period becomes a very efficient and effective service model. The limitations of the COVID-19 pandemic situation encourage counselors to find the most reliable alternative in conducting guidance and counseling activities to continue to be held. Social media becomes one of the most likely alternatives to guidance and counseling to continue so that clients can get good service even though the COVID-19 pandemic still haunts us. In this study, researchers researched with a qualitative descriptive approach whereby that approach can draw the source of the study can observe well even though the media used is online-based. With Tele-Counseling services, counselors can get client information from time to time well or in real-time; a counselor can still monitor client information. With Tele Counseling services, counselors will provide various messages and information to clients to be motivated to stay active properly during the COVID-19 pandemic. Tele-Counseling service provides a model of online-based counseling services that is certainly a model of guidance and counseling services that clients desperately need in the COVID-19 pandemic where the client still gets services from the counselor even though he or she is at home or when he has to work; the client can still consult with his counselor.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 2nd International Conference on Law and Human Rights 2021 (ICLHR 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
23 November 2021
ISBN
10.2991/assehr.k.211112.023
ISSN
2352-5398
DOI
10.2991/assehr.k.211112.023How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Ali Equatora
AU  - Rachmayanthy Rachmayanthy
AU  - Odi Jarodi
AU  - Shinta Muliati
AU  - Ambo Upe
PY  - 2021
DA  - 2021/11/23
TI  - Tele-Counseling Services for Clients
BT  - Proceedings of the 2nd International Conference on Law and Human Rights 2021 (ICLHR 2021)
PB  - Atlantis Press
SP  - 182
EP  - 188
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211112.023
DO  - 10.2991/assehr.k.211112.023
ID  - Equatora2021
ER  -