Developing Cognitive and Emotional Trust Scale (CTS-6 & ETS-6 in Supervisor) with Chinese and Japanese Sample

DOI

10.2991/icmesd-17.2017.9How to use a DOI?

Keywords

Cognitive & Emotional Trust, Social Exchange Theory, Employee-Supervisor Relationship, Scale development and validation.

Abstract

Our first purpose is to develop a general conceptualization of employees' cognitive and emotional trust in supervisor, which is systematic and detailed enough to predict how they causally relate to other constructs differently. Drawing on previous study, we proposed two central ideas based on which the two kinds of trust were conceptualized: (1) Cognitive trust functions to secure the productivity of social exchange relationship (SER) by focusing on the extrinsic utility of the exchange outcomes, from the perspective of gains and losses; (2) Emotional trust functions to build up a base of the long-term relationship by focusing on the intrinsic happiness inherent in the relationship and/or exchanging process, from the perspective of maintaining SER. Five middle-range hypotheses in organizational setting derived from this conceptualization were supported by Chinese and Japanese sample. Our second purpose is to develop and validate cognitive & emotional trust scale in supervisor (CTS-6 & ETS-6 in Supervisor), which can be distinguishable enough to reliably capture their unique relations in organizational setting across different cultures. Reliability, factorial validity, convergent & discriminant validity, and criterion validity of CTS-6 & ETS-6 in Supervisor were established by Chinese and Japanese sample.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Pei Liu
AU  - Wan-Fen Guo
PY  - 2017/05
DA  - 2017/05
TI  - Developing Cognitive and Emotional Trust Scale (CTS-6 & ETS-6 in Supervisor) with Chinese and Japanese Sample
BT  - Proceedings of the 3rd Annual International Conference on Management, Economics and Social Development (ICMESD 17)
PB  - Atlantis Press
SP  - 46
EP  - 52
SN  - 2352-5428
UR  - https://doi.org/10.2991/icmesd-17.2017.9
DO  - 10.2991/icmesd-17.2017.9
ID  - Liu2017/05
ER  -