Investigation and Study on Satisfaction of Railway Passenger Service Quality of Migrant Workers

DOI

10.2991/icmesd-18.2018.180How to use a DOI?

Keywords

Railway transport of passengers, Migrant, Quality of service, Satisfaction degree.

Abstract

Migrant passengers have become an important object of railway passenger service, but there are few researches on railway passenger service quality for migrant workers. This paper takes migrant passengers as an example, and designs a "satisfaction of railway passenger service satisfaction" questionnaire based on ticket purchase, arrival, departure and departure. Analysis migrant passengers age, number of trips, type of train, seating composition; application of fuzzy comprehensive evaluation method, calculate the degree of satisfaction, put forward suggestions for improvement, provides a basis for railway related departments to improve service quality for migrant passengers.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Yi-Xuan Zhou
AU  - Xiao-Ming Yang
AU  - Shu-Chen Li
AU  - Kai-Li Wang
AU  - Guang Song
AU  - Kai Zheng
PY  - 2018/05
DA  - 2018/05
TI  - Investigation and Study on Satisfaction of Railway Passenger Service Quality of Migrant Workers
BT  - Proceedings of the 4th Annual International Conference on Management, Economics and Social Development (ICMESD 2018)
PB  - Atlantis Press
SP  - 1044
EP  - 1050
SN  - 2352-5428
UR  - https://doi.org/10.2991/icmesd-18.2018.180
DO  - 10.2991/icmesd-18.2018.180
ID  - Zhou2018/05
ER  -