Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)

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Measuring Supply and Demand for Public Services: A Survey from Rural Sichuan, China

Authors
Peng Wang1, *, Mei Huang2
1School of Public Administration, Sichuan University, Chengdu, 610064, Sichuan, China
2Shool of Law, Sichuan Vocational College of Judicial Police, Deyang, 618000, China
*Corresponding author. Email: wpeng@stu.scu.edu.cn
Corresponding Author
Peng Wang
Available Online 29 December 2022.
DOI
10.2991/978-94-6463-056-5_78How to use a DOI?
Keywords
Public Service; Demand and Supply; Matching Model; Rural Community
Abstract

The mismatch between demand and supply remains a challenge in public service delivery. A customer-oriented perspective allows us to turn our attention to the customer side of public services. Customers can also influence the performance of public services through demand and feedback. We have developed a citizen feedback framework and a public service matching model to measure the gap between supply and demand. The matching information can be fed back to public service providers to facilitate the accurate delivery of public services. We surveyed six rural communities in Sichuan, China, to test the model. We substituted data into the model and found that the matching between supply and demand for various services varied widely and was uneven across regions. The data showed that the degree of matching was positively correlated with the regional economic level. The model is valid in capturing the mismatch between supply and demand across regions and services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)
Series
Atlantis Highlights in Computer Sciences
Publication Date
29 December 2022
ISBN
10.2991/978-94-6463-056-5_78
ISSN
2589-4900
DOI
10.2991/978-94-6463-056-5_78How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Peng Wang
AU  - Mei Huang
PY  - 2022
DA  - 2022/12/29
TI  - Measuring Supply and Demand for Public Services: A Survey from Rural Sichuan, China
BT  - Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)
PB  - Atlantis Press
SP  - 533
EP  - 540
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-056-5_78
DO  - 10.2991/978-94-6463-056-5_78
ID  - Wang2022
ER  -