Proceedings of the 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020)

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The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency

Authors
Rafael Ocatvianus Byre
Corresponding Author
Rafael Ocatvianus Byre
Available Online 13 March 2021.
DOI
10.2991/aebmr.k.210311.005How to use a DOI?
Keywords
Completeness of Facilities, Quality of Service, Competence of Medical Personnel, Patient Satisfaction
Abstract

This study aims to determine (1) To determine the effect of completeness of facilities on patient satisfaction at the Koeloda Health Center. (2) To determine the effect of service quality on patient satisfaction at the Koeloda Health Center. (3) To determine the effect of the competence of medical personnel on patient satisfaction at the Koeloda Health Center. This research includes causality research using a quantitative approach. The sample in this study were 50 patients at the Koeloda Health Center. The data were collected using a questionnaire that has been tested for validity and reliability. Multiple linear regression was used to test the hypothesis of this study. The results of this study indicate that: (1) completeness of the facility has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta (β) value of 0.379 (2) the quality of service has a positive and significant effect on patient satisfaction at the Koeloda Health Center, Golewa District Ngada district with a beta value (β) of 0.461 (3) the competence of medical personnel has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta value (β) of 0.887.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
13 March 2021
ISBN
10.2991/aebmr.k.210311.005
ISSN
2352-5428
DOI
10.2991/aebmr.k.210311.005How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Rafael Ocatvianus Byre
PY  - 2021
DA  - 2021/03/13
TI  - The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency
BT  - Proceedings of the 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020)
PB  - Atlantis Press
SP  - 21
EP  - 25
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210311.005
DO  - 10.2991/aebmr.k.210311.005
ID  - Byre2021
ER  -