Determinants of Organizational Citizenship Behavior and Its Implication Towards Employee Performance
- DOI
- 10.2991/icoborot-18.2019.32How to use a DOI?
- Keywords
- organizational commitment, job satisfaction, organizational citizenship behavior, employee Performance
- Abstract
Organizational Citizenship Behavior is highly related to voluntary behavior of the employees, which can increase organization’s productivity and effectiveness. This study aims to analyze the determinants of Organizational Citizenship Behavior (OCB) and its implication towards employee performance. We test whether organization commitment and job satisfaction have an effect on OCB and we further examine how these variables affect employee performance. The sample of this study is hotel employees that are the member of Indonesian Hotel and Restaurant Association, with the total sample of 302 respondents. The data is obtained through survey and further analyzed using Structural Equation Model. The results show that organizational commitment and job satisfaction have a significantly positive effect on OCB. It is also found that along with OCB, organizational commitment and job satisfaction have a positive effect of employee’s performance. The findings of this study give contribution to the hotel management in increasing employee’s OCB. It is shown that the OCB can be increased when the employee’s value and company values are similar. It is also shown that employee performance can be increased through regular promotion opportunity among the workers.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - A. Jalaludin Sayuti AU - Suhairi Hazisma AU - Lambok Vera Riama PY - 2019/12 DA - 2019/12 TI - Determinants of Organizational Citizenship Behavior and Its Implication Towards Employee Performance BT - Proceedings of the 1st International Conference One Belt, One Road, One Tourism (ICOBOROT 2018) PB - Atlantis Press SP - 119 EP - 126 SN - 2352-5428 UR - https://doi.org/10.2991/icoborot-18.2019.32 DO - 10.2991/icoborot-18.2019.32 ID - Sayuti2019/12 ER -