Proceedings of the International Conference on Communication and Applied Technologies 2023 (ICOMTA 2023)

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Perception of Corruption in Users of Electronic Government in Mexico: Contextualization in Times of Covid-19

Authors
Diego Soto-Hernández1, *, Marcos Ezequiel Díaz-Maldonado1
1Universidad de la Sierra Sur, Oaxaca, México
*Corresponding author. Email: diego.soto@unsis.edu.mx
Corresponding Author
Diego Soto-Hernández
Available Online 3 October 2023.
DOI
10.2991/978-94-6463-254-5_19How to use a DOI?
Keywords
technologies and social change; socioeconomic conditions; ICT public policies; demographic trends; digital inclusion
Abstract

The COVID-19 pandemic generated a lockdown that prevented government procedures and services from being conducted in person, which had an impact on corruption and the use of electronic government (hereinafter GE). The objective of this study is to know the incidence of GE in corruption from the perception of users in a context of pandemic and post-pandemic. In this sense, the data corresponding to the ENCIG 2019 and 2021 were analyzed, through the construction of variables and an analysis of multiple cross tables. From the study conducted, it was identified that the population considers corruption to be the second most worrisome problem in Mexico, and that GE users had a lower incidence of corruption cases, however, at the end of the confinement, non-GE users reached very high corruption percentages. It is concluded that in Mexico an intensive process digitalization must be implemented in all public procedures and services, to counteract corruption and make services more efficient.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Communication and Applied Technologies 2023 (ICOMTA 2023)
Series
Atlantis Highlights in Social Sciences, Education and Humanities
Publication Date
3 October 2023
ISBN
10.2991/978-94-6463-254-5_19
ISSN
2667-128X
DOI
10.2991/978-94-6463-254-5_19How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Diego Soto-Hernández
AU  - Marcos Ezequiel Díaz-Maldonado
PY  - 2023
DA  - 2023/10/03
TI  - Perception of Corruption in Users of Electronic Government in Mexico: Contextualization in Times of Covid-19
BT  - Proceedings of the International Conference on Communication and Applied Technologies 2023 (ICOMTA 2023)
PB  - Atlantis Press
SP  - 182
EP  - 192
SN  - 2667-128X
UR  - https://doi.org/10.2991/978-94-6463-254-5_19
DO  - 10.2991/978-94-6463-254-5_19
ID  - Soto-Hernández2023
ER  -