Mapping & Modelling of Supply Chain System in a Private Indonesian Hospital Using Supply Chain Operating Reference (SCOR) & Business Process Modelling Notation (BPMN) Method
- DOI
- 10.2991/aebmr.k.210522.027How to use a DOI?
- Keywords
- Hospital Supply Chain, Pharmacy supply Chain, SCOR, BPMN
- Abstract
Hospital is one of the most unique business as it needs to balance profit making as well as ‘life-saving’ in terms of customer satisfaction. Therefore, efficient & effective operational cost management is paramount in a Hospital’s sustainability. One of the most influential cost-driver in a Hospital Operation is the Pharmacy or Drugs Supply Chain. However, research regarding the Drugs Supply Chain is limited, particularly in Private Hospitals in which it has to deliver profit to the stakeholder as well as comply to government policies. This thesis proposes the use of Supply Chain Operations Reference (SCOR) to model the Hospitals Supply Chain Operations as a tool to assist in the hospital managerial analysis. While SCOR is a proven and robust method of supply chain modelling, some complementary processes may exist which are not covered by the SCOR standard. Therefore, this thesis further proposes the use of Business Process Modelling Notation (BPMN) to be used as a modelling tool using the SCOR model as a basis. The research conducted finds a few processes standardized in the Indonesian Private Hospital Operations which are not yet covered by the SCOR model such as the internal supply chain within the Hospital as well as some added process events. In this sense, the research in this thesis will contribute to the establishment of a robust Pharmacy Supply Chain Operation model practiced in Hospitals.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Aditya Herdiyan Pratama AU - Nurmala PY - 2021 DA - 2021/05/25 TI - Mapping & Modelling of Supply Chain System in a Private Indonesian Hospital Using Supply Chain Operating Reference (SCOR) & Business Process Modelling Notation (BPMN) Method BT - Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021) PB - Atlantis Press SP - 199 EP - 209 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210522.027 DO - 10.2991/aebmr.k.210522.027 ID - Pratama2021 ER -