Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021)

Healthcare Ecosystem Mapping in Primary Care: A Case Study in West Java, Indonesia

Authors
Mursyid Hasan Basri, Desy Anisya Farmaciawaty, Ilma Nurul Rachmania, Fransisca B. Widjaja, Aldo Fantinus Wiyana
Corresponding Author
Mursyid Hasan Basri
Available Online 25 May 2021.
DOI
10.2991/aebmr.k.210522.025How to use a DOI?
Keywords
Healthcare Ecosystem Mapping, BPMN, Indonesia primary healthcare
Abstract

Primary care is supposed to be the foundation to achieve universal health coverage. However, there is still a big gap in primary care service delivery in practice, especially in developing countries. The Healthcare system is portrayed as a complex setting consisting of multi-activities and multi-stakeholders. This research tries to describe the process flow of Indonesia’s primary healthcare, key entities involved, and the linkage among them. This study employed a qualitative method. Semi-structured interviews were conducted with various types of primary care in West Java, Indonesia. Using the Healthcare Ecosystem Mapping framework, major entities are grouped into the interconnected-circle of delivery, financing, policymaking, and innovation. The interaction among entities are also described in BPMN. Findings showed that Indonesia’s primary healthcare still focused more on curative rehabilitative action than promotive and preventive action. Besides, very few innovations are done in the healthcare delivery aspect. Further research should be conducted to give recommendation of a redesign process to improve this situation.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
25 May 2021
ISBN
10.2991/aebmr.k.210522.025
ISSN
2352-5428
DOI
10.2991/aebmr.k.210522.025How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Mursyid Hasan Basri
AU  - Desy Anisya Farmaciawaty
AU  - Ilma Nurul Rachmania
AU  - Fransisca B. Widjaja
AU  - Aldo Fantinus Wiyana
PY  - 2021
DA  - 2021/05/25
TI  - Healthcare Ecosystem Mapping in Primary Care: A Case Study in West Java, Indonesia
BT  - Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021)
PB  - Atlantis Press
SP  - 184
EP  - 190
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210522.025
DO  - 10.2991/aebmr.k.210522.025
ID  - Basri2021
ER  -