Proceedings of the International Conference on Public Organization (ICONPO 2021)

Mobile Applications on Hospital Services for Public Sector

Authors
Safuan Safuan1, *, Akbar Samodratama2
1Lecturer, Department of Management, Universitas Jayabaya, Indonesia
2Graduate Student, Department of Management, Universitas Jayabaya, Indonesia
*Corresponding author. Email: safuan@jayabaya.ac.id
Corresponding Author
Safuan Safuan
Available Online 1 March 2022.
DOI
https://doi.org/10.2991/aebmr.k.220209.002How to use a DOI?
Keywords
Hospital Services; Mobile Application; RSM Mobile
Abstract

This study aims to determine the digital innovations developed by the hospital for ease of service to outpatients at the general hospital in the Majalengka area of Indonesia, by using the RSM Mobile application of the Majalengka Regional Hospital available on Android and iOS. The researchers use the qualitative method with a case study approach. The data is collected through observations and interviews with the authorities at the Majalengka Regional General Hospital, which was then processed and analyzed to produce the information needed by the researcher to answer the questions and findings from the study. The results obtained from this research are that the General Hospital in the Majalengka area has implemented services for outpatients by utilizing digital innovations in the form of the development of RSM Mobile app which can accelerate patient services and make it easier for patients to register for hospital services online. This mobile application system can also integrate patient services with BPJS (Health Insurance provided by the Indonesian Government) so that it has an impact on speed and convenience and results in service satisfaction for patients provided by the Hospital.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Public Organization (ICONPO 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
1 March 2022
ISBN
978-94-6239-544-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.220209.002How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Safuan Safuan
AU  - Akbar Samodratama
PY  - 2022
DA  - 2022/03/01
TI  - Mobile Applications on Hospital Services for Public Sector
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 7
EP  - 11
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.002
DO  - https://doi.org/10.2991/aebmr.k.220209.002
ID  - Safuan2022
ER  -