Mobile Applications on Hospital Services for Public Sector
- 10.2991/aebmr.k.220209.002How to use a DOI?
- Hospital Services; Mobile Application; RSM Mobile
This study aims to determine the digital innovations developed by the hospital for ease of service to outpatients at the general hospital in the Majalengka area of Indonesia, by using the RSM Mobile application of the Majalengka Regional Hospital available on Android and iOS. The researchers use the qualitative method with a case study approach. The data is collected through observations and interviews with the authorities at the Majalengka Regional General Hospital, which was then processed and analyzed to produce the information needed by the researcher to answer the questions and findings from the study. The results obtained from this research are that the General Hospital in the Majalengka area has implemented services for outpatients by utilizing digital innovations in the form of the development of RSM Mobile app which can accelerate patient services and make it easier for patients to register for hospital services online. This mobile application system can also integrate patient services with BPJS (Health Insurance provided by the Indonesian Government) so that it has an impact on speed and convenience and results in service satisfaction for patients provided by the Hospital.
- © 2022 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Safuan Safuan AU - Akbar Samodratama PY - 2022 DA - 2022/03/01 TI - Mobile Applications on Hospital Services for Public Sector BT - Proceedings of the International Conference on Public Organization (ICONPO 2021) PB - Atlantis Press SP - 7 EP - 11 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.220209.002 DO - 10.2991/aebmr.k.220209.002 ID - Safuan2022 ER -