Urgency of the Ombudsman in the District in monitoring the Operation of Public Services

DOI

10.2991/iconprocs-19.2019.53How to use a DOI?

Keywords

public servants, mal-administration, ombudsman

Abstract

This study was based on the background of the condition of public services in Indonesia which is still considered poor by the public using public services. Many complaints and criticisms have been expressed by the public to government institutions, service providers, both at the central and regional levels. The aim of this study was to develop more effective ombudsman representatives for public service complaint services against regency/city governments using normative juridical method and qualitative method with library research. The results of the study, mal-administration has the potential to occur in the implementation of public services. To oversee the implementation of public services, Law No. 37 of 2008 concerning the Ombudsman of the Republic of Indonesia has been published. In its development, it has 34 Ombudsman representatives in provincial capitals with the duties to follow-up mal-administration complaints from community members. It can be concluded, the urgency is formed by the representatives in regencies/ cities. Then, the community members are easier and closer to access complaints when harmed or finding mal-administration in the implementation of public services in their areas

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Iskatrinah Iskatrinah
AU  - Doni Supriyo
PY  - 2019/05
DA  - 2019/05
TI  - Urgency of the Ombudsman in the District in monitoring the Operation of Public Services
BT  - Proceedings of the First International Conference on Progressive Civil Society (ICONPROCS 2019)
PB  - Atlantis Press
SP  - 256
EP  - 259
SN  - 2352-5398
UR  - https://doi.org/10.2991/iconprocs-19.2019.53
DO  - 10.2991/iconprocs-19.2019.53
ID  - Iskatrinah2019/05
ER  -