Proceedings of the 1st International Conference on Research in Social Sciences and Humanities (ICoRSH 2020)

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Oupatient Satisfaction Analyze of Pharmacy Service in T Hospital, Bogor, West Java, March-April 2020

Authors
Nurwulan Adi Ismaya*, Lela Kania Rahsa Puji, Rita Dwi Pratiwi, Fenita Purnama Sari Indah, Khairul Ikhsan
Kharisma Persada School of Health Science, Pajajaran Rd. No 1, South Tangerang 15417, Indonesia
*Corresponding author email: nurwulan@masda.ac.id
Corresponding Author
Nurwulan Adi Ismaya
Available Online 16 November 2021.
DOI
10.2991/assehr.k.211102.095How to use a DOI?
Keywords
Analyze; Pharmacy; Service
Abstract

Pharmacy service is an unseparated part from the hospital service. The low quality service of pharmacy may decrease the quality of health service in Hospital. The most important factor to increase the service is by increasing the patient satisfaction. The high quality of patient satisfaction may increase the quality of health service in hospital. According to many research articles, Indonesia is still has low quality of pharmacy service. This research aims to analyze customer satisfaction of Pharmacy Service in T Hospital Bogor, West Java. This study was conducted using the descriptive method. The level of satisfaction was measured by the online ServQual questionnaire (google form) which contains of five dimensions of service quality, there are: Reliability, Responsiveness, Tangible, Assurance, and Empathy. Data taken from 100 respondents who fulfilled the inclusion criteria. Data was analyze using percentage. The Result is there are 57.7% in reliability, 57.5% in responsiveness, 58% in assurance, 55.75% in empathy, and 58.5% in tangible. Based on these result, Quality service of Pharmacy in T Hospital Bogor, West Java are at the same level fairly satisfied.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 1st International Conference on Research in Social Sciences and Humanities (ICoRSH 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
16 November 2021
ISBN
10.2991/assehr.k.211102.095
ISSN
2352-5398
DOI
10.2991/assehr.k.211102.095How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Nurwulan Adi Ismaya
AU  - Lela Kania Rahsa Puji
AU  - Rita Dwi Pratiwi
AU  - Fenita Purnama Sari Indah
AU  - Khairul Ikhsan
PY  - 2021
DA  - 2021/11/16
TI  - Oupatient Satisfaction Analyze of Pharmacy Service in T Hospital, Bogor, West Java, March-April 2020
BT  - Proceedings of the 1st International Conference on Research in Social Sciences and Humanities (ICoRSH 2020)
PB  - Atlantis Press
SP  - 725
EP  - 731
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211102.095
DO  - 10.2991/assehr.k.211102.095
ID  - Ismaya2021
ER  -