The Influence of Work Culture and Work Quality on Service Quality in 50 Kota Regency, West Sumatra
- 10.2991/assehr.k.201219.055How to use a DOI?
- Work culture, quality of work, quality of service, regency of 50 kota
Human resource development aims to improve the work culture and work quality of employees so that the public can experience a good service quality with the government as a service provider. This study aims to analyze the influence of work culture and work quality on service quality in 50 Kota Regency. This research uses a quantitative approach with a survey method. The research was conducted at several regional government organizations of the 50 Kota Regency Government, West Sumatra Province. The research population consisting of employees/apparatus in the institutions was used as the research locus. The sampling technique used was purposive random sampling. The respondent in this study consisted of 95 people. The research data were collected using a questionnaire that has been tested for its validity and reliability. It was conducted in Padang Pariaman Regency with 30 respondents. The collected data were analyzed using multiple regression, t-test, and F test. The results showed that work culture and work quality affected service quality in Lima Puluh Kota Regency, West Sumatra.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Aldri Frinaldi AU - Nora Eka Putri AU - Jumiati PY - 2020 DA - 2020/12/21 TI - The Influence of Work Culture and Work Quality on Service Quality in 50 Kota Regency, West Sumatra BT - Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020) PB - Atlantis Press SP - 361 EP - 370 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201219.055 DO - 10.2991/assehr.k.201219.055 ID - Frinaldi2020 ER -