Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)

The Effectiveness of Using Digital Media in Government Systems in the Industry Era 4.0 (Lapor! At Kominfo Office of Solok City)

Authors
Meynalti Handhayani, Rahmi Surya Dewi, Ernita Arif
Corresponding Author
Meynalti Handhayani
Available Online 21 December 2020.
DOI
https://doi.org/10.2991/assehr.k.201219.036How to use a DOI?
Keywords
Effectiveness, Digital Media, Government Systems, LAPOR!
Abstract

The government has now used digital media in government system services to be more practical, effective and efficient. Like the LAPOR! which is a means to submit complaints, aspirations and requests for information from the public to the government that is guaranteed the security and confidentiality of its users. The purpose of this study is to find out how effective LAPOR! as a means of government communication with the community (At the Solok City Information Office). The method used in this research is mixed methods with sequential explanatory design where to conduct quantitative research first, analyze and qualitative research as a complement. Data collection method is done by distributing questionnaires, interviews and literature reviews. The results obtained state that LAPOR! as a means of government communication with the community (Dinas Kominfo Kota Solok) is very effective. This can be seen in the analysis of effectiveness data consisting of five categories, namely understanding, pleasure, influence on attitudes, good relationships and actions. Where the overall score is 526.5 with a scoring scale of 105.3. This is evidenced by the national award received by the City of Solok which was included in 30 public service complaint management competitions in 2019, which was attended by 312 agencies consisting of 187 categories of government agencies, public service complaint management and 165 categories of service implementing units.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 December 2020
ISBN
978-94-6239-306-6
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.201219.036How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Meynalti Handhayani
AU  - Rahmi Surya Dewi
AU  - Ernita Arif
PY  - 2020
DA  - 2020/12/21
TI  - The Effectiveness of Using Digital Media in Government Systems in the Industry Era 4.0 (Lapor! At Kominfo Office of Solok City)
BT  - Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)
PB  - Atlantis Press
SP  - 239
EP  - 246
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201219.036
DO  - https://doi.org/10.2991/assehr.k.201219.036
ID  - Handhayani2020
ER  -