The Effectiveness of Using Digital Media in Government Systems in the Industry Era 4.0 (Lapor! At Kominfo Office of Solok City)
- 10.2991/assehr.k.201219.036How to use a DOI?
- Effectiveness, Digital Media, Government Systems, LAPOR!
The government has now used digital media in government system services to be more practical, effective and efficient. Like the LAPOR! which is a means to submit complaints, aspirations and requests for information from the public to the government that is guaranteed the security and confidentiality of its users. The purpose of this study is to find out how effective LAPOR! as a means of government communication with the community (At the Solok City Information Office). The method used in this research is mixed methods with sequential explanatory design where to conduct quantitative research first, analyze and qualitative research as a complement. Data collection method is done by distributing questionnaires, interviews and literature reviews. The results obtained state that LAPOR! as a means of government communication with the community (Dinas Kominfo Kota Solok) is very effective. This can be seen in the analysis of effectiveness data consisting of five categories, namely understanding, pleasure, influence on attitudes, good relationships and actions. Where the overall score is 526.5 with a scoring scale of 105.3. This is evidenced by the national award received by the City of Solok which was included in 30 public service complaint management competitions in 2019, which was attended by 312 agencies consisting of 187 categories of government agencies, public service complaint management and 165 categories of service implementing units.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Meynalti Handhayani AU - Rahmi Surya Dewi AU - Ernita Arif PY - 2020 DA - 2020/12/21 TI - The Effectiveness of Using Digital Media in Government Systems in the Industry Era 4.0 (Lapor! At Kominfo Office of Solok City) BT - Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020) PB - Atlantis Press SP - 239 EP - 246 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201219.036 DO - 10.2991/assehr.k.201219.036 ID - Handhayani2020 ER -