Survey on Necessity of Document Guideline for Fellow Assistant in Enhancing Quality of Services
- DOI
- 10.2991/assehr.k.200921.032How to use a DOI?
- Keywords
- Guidelines, Responsibilities, Fellowship, Residential College
- Abstract
Residential fellow assistants are responsible for maintaining the safety and welfare of students who reside in a college. Besides, fellow assistants are also in charge of monitoring students’ activities and developing students’ soft skills and leadership. Thus, this study aims to identify the understanding of the roles among fellow assistants and to analyze the relationship between established guidelines with fellow assistants’ comprehension about their responsibilities. The data were collected by distributing questionnaires to the Institut Pembangunan Felow (IPF) of Universiti Teknologi Malaysia Johor Bahru (UTM JB) who were willing to participate. The finding reveals that majority of the respondents have a good understanding of their roles and responsibilities. However, the percentage of respondents who did not fully understand their responsibilities are quite alarming. Thus, suggestions from the respondents in the open-ended questions can be used in the future to further enhance the understanding of the task which certainly will increase the quality of services as a fellow assistant. This study concluded that the requirement of document guidelines for the IPF is not needed.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Nur Marhain Daing Siyamerk AU - Mohd Noor Azli Ali Khan AU - Suhaily Suhaimi AU - Nur Amalina Zulkifli Airwan AU - Nur Fakhira Alya Mohd Ashari AU - Muhammad Syaiful Izzar Zulkifli AU - Mu’ammar Sirajuddin Ibrahim PY - 2020 DA - 2020/09/22 TI - Survey on Necessity of Document Guideline for Fellow Assistant in Enhancing Quality of Services BT - Proceedings of the International Conference on Student and Disable Student Development 2019 (ICoSD 2019) PB - Atlantis Press SP - 195 EP - 199 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200921.032 DO - 10.2991/assehr.k.200921.032 ID - Siyamerk2020 ER -